Customer Service Trainer - Elevate Team Performance in Bali

Join PT Berkah Giat Jaya as a Customer Service Trainer and play a pivotal role in shaping exceptional customer experiences across Bali’s most dynamic regions, including Canggu, Ubud, Denpasar, and beyond. This is a unique opportunity to develop and implement training programs that elevate team performance and customer satisfaction to new heights.

As a Customer Service Trainer at PT Berkah Giat Jaya, you will work closely with our frontline teams to enhance their skills, ensuring they deliver outstanding service to our valued guests. You’ll create and deliver engaging training sessions, utilizing the latest tools and methodologies to empower your team. Whether you're in the vibrant streets of Canggu, the serene landscapes of Ubud, or the bustling hubs of Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, your impact will be felt across all our locations.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver comprehensive training programs to enhance customer service skills and knowledge.
• Conduct regular assessments and provide constructive feedback to ensure continuous improvement.
• Create and maintain training materials, including manuals, guides, and multimedia content.
• Collaborate with team leaders to identify training needs and design tailored solutions.
• Utilize tools like Microsoft Office Suite, Google Workspace, and Zoom for training delivery and documentation.
• Stay updated with industry trends and best practices in customer service training.
• Monitor and evaluate the effectiveness of training programs to drive performance metrics.
• Build and maintain strong relationships with team members to foster a supportive learning environment.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Minimum of 3 years of experience in customer service training or a similar role.
• Certification in customer service training or related fields is a plus.
• Proven ability to design and deliver effective training programs.
• Strong communication and interpersonal skills to engage and motivate team members.
• Proficiency in using Microsoft Office Suite, Google Workspace, and other relevant training tools.
• Experience working in a multicultural environment is a strong asset.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

Lowongan Terkait