Front Desk Agent - Luxury Hotel in Bali

Join Amaris Hotels in the heart of Bali and become the welcoming face of our luxury property! As a Front Desk Agent, you will play a pivotal role in delivering exceptional guest experiences, ensuring smooth check-ins/outs, and providing personalized service to our esteemed guests. In this dynamic role, you'll be the first point of contact for our visitors, using your exceptional communication skills to create memorable stays.

At Amaris Hotels in Denpasar, Bali, we are committed to providing unparalleled hospitality. Our luxury hotel offers a serene escape amidst the vibrant culture of Bali, and we're looking for a Front Desk Agent who can embody our commitment to excellence. This is your chance to be part of a team that values professionalism, guest satisfaction, and continuous growth.

In your daily tasks, you'll handle reservations, manage room assignments, and process payments using our in-house Property Management System (PMS). You'll also coordinate with housekeeping, maintenance, and dining services to ensure a seamless guest experience. With a focus on detail and a passion for hospitality, you'll be the backbone of our front desk operations, ensuring every guest feels valued and cared for.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Process check-ins and check-outs efficiently, using our in-house PMS.
• Manage room assignments and ensure accurate billing and payment processing.
• Coordinate with housekeeping, maintenance, and dining services to meet guest requests and ensure timely service.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Maintain a clean and organized front desk area, ensuring all necessary documentation is up-to-date.
• Assist with special requests and events, contributing to the overall guest experience.
• Stay updated on hotel policies and procedures, providing excellent service aligned with our luxury standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or hospitality roles, preferably in a luxury hotel setting.
• Proficient in using Property Management Systems (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Strong organizational skills and attention to detail, with the ability to manage a high-volume workload.
• Fluent in English and Bahasa Indonesia, with the ability to communicate effectively with both local and international guests.
• Customer service orientation, with a passion for delivering exceptional guest experiences.
• Ability to work in a fast-paced environment, with a flexible and adaptable attitude.
• Valid ID and the ability to work in Bali, including compliance with local labor laws.

🛠️ Keahlian

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