Customer Service Attendant - Premium Shopping Experience at Pacific Place Jakarta

Join Pacific Place Jakarta, one of Indonesia’s most prestigious shopping destinations, as a Customer Service Attendant. In this dynamic role, you will be the face of our luxury retail and hospitality experience, ensuring every visitor receives world-class service. Located in the heart of Jakarta Selatan, Pacific Place Jakarta is not just a shopping mall; it's a lifestyle destination that offers a unique blend of fashion, dining, and entertainment.

As a Customer Service Attendant, you will be at the forefront of providing exceptional service to our valued customers. Your daily tasks will include greeting visitors, assisting with inquiries, and ensuring a smooth shopping experience. You will work closely with our retail partners and dining establishments to maintain the high standards of service that define Pacific Place Jakarta.

This is an opportunity to be part of a team that is committed to delivering the best shopping experience in Indonesia. With your exceptional customer service skills, you will play a crucial role in enhancing the overall visitor experience and contributing to the success of Pacific Place Jakarta.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers with a warm and professional manner.
• Provide information about store locations, promotions, and events.
• Handle customer inquiries and complaints promptly and effectively.
• Assist with the checkout process and ensure a smooth shopping experience.
• Promote retail partners and dining establishments within the mall.
• Maintain a clean and organized work area.
• Collaborate with retail staff to ensure customer satisfaction.
• Adhere to Pacific Place Jakarta's customer service standards and policies.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, retail, or hospitality.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Familiarity with retail operations and customer service software such as Salesforce or similar.
• Ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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